If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What were you trying to locate?
Which suggestion did you try?
What next search option was missing?

Author notes / illustrative keys where applicable:
1. Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for suggestion usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for recovery option. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.