If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What wording did you search? What result type did you expect? Which alternative term helped? Author notes / illustrative keys where applicable: 1. Read for query language. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for result expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for useful synonym. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.