# Service arrival instruction survey

Improve directions and expectations before a visit.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which arrival instruction was missing?

Answer: ____________________

## 2. Where did you first seek assistance?

Answer: ____________________

## 3. What detail would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. A missing arrival instruction identifies information visitors need to reach the appropriate public service point. Verify directions and keep private access codes out of responses.
2. The first assistance location reveals whether arrival guidance directs visitors to the appropriate public help point. Clarify verified routes and contact scope, without collecting private location details or certifying accessibility of the service setting.
3. A useful arrival detail identifies the location or assistance cue that would reduce uncertainty. Confirm the public route without certifying accessibility from questionnaire feedback.

Interpretation caution: Do not collect private access codes.