{
  "title": "Service completion handoff survey",
  "questions": [
    "Which instruction was missing?",
    "What maintenance responsibility was unclear?",
    "What reference would help later?"
  ],
  "question_notes": [
    "A missing instruction identifies guidance recipients need after delivered work is handed over. Refer to current provider-approved material without inventing technical or safety advice.",
    "Unclear ongoing responsibility identifies the boundary between delivered work and subsequent routine care or support. Refer to verified provider guidance, without inventing maintenance instructions or assuming the handoff establishes safety or compliance.",
    "A useful later reference identifies the information recipients need to find again during routine use or support. Confirm its scope and currency rather than promising ongoing service."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not give unverified safety or warranty advice."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide verified use and maintenance guidance."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}