{
  "title": "Service follow-up communication survey",
  "questions": [
    "Which issue remained unresolved?",
    "What contact route was unclear?",
    "What follow-up information would help?"
  ],
  "question_notes": [
    "An unresolved issue identifies what remained after completion and requires an appropriate contact or review. Clarify scope without assuming feedback proves a service failure.",
    "An unclear contact route reveals whether customers can identify the right source for questions after completion. Explain actual support scope and official references, without promising ongoing service or interpreting guarantees from feedback alone.",
    "Helpful follow-up information identifies the next step or contact customers need after delivery. Explain verified support arrangements without promising coverage beyond actual conditions."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not imply unlimited follow-up support."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide a clear verified support route."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}