# Internal service expectation survey

Clarify routine service response expectations.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which request category was unclear?

Answer: ____________________

## 2. What response expectation did you have?

Answer: ____________________

## 3. What explanation would help choose a category?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Locate the request category whose scope or eligibility the reader could not interpret. Clarify its verified definition and examples, separately from acknowledgment and completion expectations.
2. The expected response distinguishes acknowledgment, first assistance and resolution in people's interpretation of service wording. Clarify actual scope and conditions, without converting expectations or illustrative timings into a service guarantee.
3. Turn the requested improvement into a testable next step. One illustrative action is: explain acknowledgment and completion separately.

Interpretation caution: Do not invent service guarantees.