{
  "title": "Service quote comprehension survey",
  "questions": [
    "Which item needed explanation?",
    "What did you expect to be included?",
    "What example would help compare options?"
  ],
  "question_notes": [
    "An item needing explanation identifies unclear work or cost terminology in the quote. Clarify verified scope without interpreting contractual obligations.",
    "Expected inclusions reveal a mismatch between the proposed price description and the customer's understanding of work scope. Separate verified included and optional tasks, without interpreting contractual obligations or assuming agreement from a survey response.",
    "A useful comparison example identifies how to distinguish proposed options by actual inclusions or conditions. Use approved descriptions without assuming the example establishes agreement or suitability."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not imply a quote is a final contract."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Separate included work from optional additions."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}