{
  "title": "Service scope change survey",
  "questions": [
    "What changed from your original expectation?",
    "Which approval step was unclear?",
    "What written explanation would help?"
  ],
  "question_notes": [
    "The change from the original expectation identifies the specific task or consequence that needs clarification. Preserve the stated difference without treating a response as authorization.",
    "An unclear approval step identifies where a proposed scope change lacks a stated decision owner or confirmation route. Explain the actual process and boundaries, without treating discussion of a change as authorization to perform it.",
    "A useful written explanation identifies what customers need to understand about changed work, timing or approved cost. Confirm the actual scope before asking for agreement."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not infer acceptance from survey responses."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Summarize scope, timing, and verified cost changes."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}