# Service scope change survey

Improve communication when agreed work changes.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What changed from your original expectation?

Answer: ____________________

## 2. Which approval step was unclear?

Answer: ____________________

## 3. What written explanation would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The change from the original expectation identifies the specific task or consequence that needs clarification. Preserve the stated difference without treating a response as authorization.
2. An unclear approval step identifies where a proposed scope change lacks a stated decision owner or confirmation route. Explain the actual process and boundaries, without treating discussion of a change as authorization to perform it.
3. A useful written explanation identifies what customers need to understand about changed work, timing or approved cost. Confirm the actual scope before asking for agreement.

Interpretation caution: Do not infer acceptance from survey responses.