# Shared bike return survey

Understand bicycle-return uncertainty.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What showed the return was complete?

Answer: ____________________

## 2. Where did instructions become unclear?

Answer: ____________________

## 3. What reassurance did you need?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for completion signal.
2. Look for instruction point.
3. Look for confirmation need.

Interpretation caution: Do not infer faulty billing from uncertainty.


## Illustrative finding and follow-up

Observation: Dock lights do not confirm account closure.

Action to test: Clarify successful return indicators.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Dock lights do not confirm account closure. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.