# Shift cover coordination survey

Understand friction when arranging coverage.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which approval needed explanation?

Answer: ____________________

## 2. What information did a replacement need?

Answer: ____________________

## 3. What handoff would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify the approval step or responsible role needed to authorize coverage. Explain the actual route without assuming an informal swap is approved; replacement task preparation is a separate concern.
2. Information a replacement needed reveals the gap between confirming coverage and preparing for the work. Provide approved task context and escalation references, without implying that receiving a handover establishes competence or authority.
3. Turn the requested improvement into a testable next step. One illustrative action is: include essential task context in the cover handoff.

Interpretation caution: Do not assume informal swaps are authorized.