If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which priority was unclear?
What change did you miss?
What acknowledgment was needed?

Author notes / illustrative keys where applicable:
1. Read for priority meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for change awareness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for acknowledgment. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.