{
  "title": "Shipping option clarity survey",
  "questions": [
    "Which delivery condition was unclear?",
    "What timing information did you need?",
    "What cost explanation was missing?"
  ],
  "question_notes": [
    "An unclear delivery condition identifies what prevents shoppers comparing the available shipping choices. Explain current official terms and their stated limits.",
    "Needed timing context identifies which delivery choices cannot be compared from their published descriptions. Explain verified windows and qualifications, without treating an estimate as a guaranteed arrival date or omitting relevant conditions.",
    "A missing cost explanation identifies a charge or condition shoppers cannot interpret before choosing. State verified amounts or references without inventing prices or omitting qualifications."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect addresses or actual order identifiers."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain processing and transit timing separately."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}