If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What repair scope was described?
Which term was unclear?
What assessment instruction was missing?

Author notes / illustrative keys where applicable:
1. Read for scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for terminology. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for assessment route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.