# Shoe repair service menu survey

Assess repair service descriptions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What repair scope was described?

Answer: ____________________

## 2. Which term was unclear?

Answer: ____________________

## 3. What assessment instruction was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for scope.
2. Look for terminology.
3. Look for assessment route.

Interpretation caution: No guarantee of repair feasibility.


## Illustrative finding and follow-up

Observation: Menus imply repairs are guaranteed before inspection.

Action to test: Explain the actual assessment process.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Menus imply repairs are guaranteed before inspection. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.