If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What task did the clip show?
Which spoken term was unclear?
What written context was missing?

Author notes / illustrative keys where applicable:
1. Read for task comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for terminology. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for written context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.