If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which requirement was hard to explain?
Where did you find approved alternatives?
What decision information was missing?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: requests are delayed because the intended task is unclear.
2. The place someone searched for alternatives reveals whether approved options are discoverable before a new request. Improve references to current guidance, without presenting suggested tools as authorized or assuming an alternative meets every need.
3. Turn the requested improvement into a testable next step. One illustrative action is: ask for the task and required capability.