# Software request process survey

Find friction before requesting an approved tool.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which requirement was hard to explain?

Answer: ____________________

## 2. Where did you find approved alternatives?

Answer: ____________________

## 3. What decision information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: requests are delayed because the intended task is unclear.
2. The place someone searched for alternatives reveals whether approved options are discoverable before a new request. Improve references to current guidance, without presenting suggested tools as authorized or assuming an alternative meets every need.
3. Turn the requested improvement into a testable next step. One illustrative action is: ask for the task and required capability.

Interpretation caution: Do not assume requested software will be approved.