# Station step free route survey

Evaluate step-free route communication.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How did you locate the route?

Answer: ____________________

## 2. Which route instruction was missing?

Answer: ____________________

## 3. What diversion information did you need?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for route discovery.
2. Look for instruction gap.
3. Look for diversion needs.

Interpretation caution: Do not solicit diagnoses or mobility histories.


## Illustrative finding and follow-up

Observation: Lift notices omit the alternative entrance.

Action to test: Publish a checked alternative route.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Lift notices omit the alternative entrance. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.