If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which opening detail was unclear?
What contact route was missing?
What handoff instruction needed explanation?

Author notes / illustrative keys where applicable:
1. Read for hours. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for contact. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for handoff clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.