{
  "title": "Store assistance survey",
  "questions": [
    "What information were you seeking?",
    "How did you find a staff member?",
    "What assistance route would help?"
  ],
  "question_notes": [
    "The information sought identifies the purchase question for which a customer needed help. Clarify assistance scope without collecting personal purchase or employee details.",
    "The assistance route reveals whether customers can identify where to ask a purchase question. Explain actual help points and staff-role scope, without collecting employee names or equating visible assistance with advice quality.",
    "A helpful assistance route identifies where customers should find the appropriate help point. Base the change on actual staffing arrangements without promising advice quality or immediate availability."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not identify staff in public criticism."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Create a clearly marked help point."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}