If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What information were you seeking?
How did you find a staff member?
What assistance route would help?

Author notes / illustrative keys where applicable:
1. The information sought identifies the purchase question for which a customer needed help. Clarify assistance scope without collecting personal purchase or employee details.
2. The assistance route reveals whether customers can identify where to ask a purchase question. Explain actual help points and staff-role scope, without collecting employee names or equating visible assistance with advice quality.
3. A helpful assistance route identifies where customers should find the appropriate help point. Base the change on actual staffing arrangements without promising advice quality or immediate availability.