# Store queue experience survey

Improve communication while customers wait in store.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you expect to queue?

Answer: ____________________

## 2. What waiting information was missing?

Answer: ____________________

## 3. What arrangement would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The expected queue location identifies where customers look for the appropriate service line. Compare it with the actual arrangement without assuming all queues serve the same purpose.
2. Missing waiting context reveals whether customers can identify queue purpose, progress or the appropriate help point. Provide verified information and limits, without inventing waiting-time promises or inferring service capacity from perceptions alone.
3. A helpful arrangement identifies a practical way to distinguish waiting or service routes. Confirm the queue layout and service roles before trialling the change.

Interpretation caution: Do not infer acceptable wait time from one response.