{
  "title": "Receipt clarity survey",
  "questions": [
    "Which receipt item was unclear?",
    "What return information was missing?",
    "What explanation would help?"
  ],
  "question_notes": [
    "An unclear receipt item identifies a transaction label whose meaning needs an approved explanation. Keep payment and purchase identifiers out of the survey.",
    "Missing return information reveals whether the purchase record directs customers to the applicable official process. Link verified instructions and qualifications, without using survey responses to interpret rights or promise acceptance of a return.",
    "A helpful explanation identifies how to clarify the receipt's labels or process references. Use verified descriptions without interpreting rights or deciding whether a charge is justified."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect actual receipts with payment details."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Use clear item labels and approved policy references."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}