{
  "title": "Subscription pause clarity survey",
  "questions": [
    "Which pause condition was unclear?",
    "What restart timing did you expect?",
    "What confirmation information was missing?"
  ],
  "question_notes": [
    "An unclear pause condition identifies what subscribers cannot determine about the requested change. Explain actual renewal and pause rules without inventing billing effects.",
    "Expected restart timing reveals whether the pause description separates duration, renewal and the next administrative action. Explain actual conditions and current references, without inventing retention or billing consequences from customer expectations.",
    "Missing confirmation information identifies how subscribers need to distinguish a request from an active pause. State the verified status and applicable restart conditions."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not invent available subscription controls."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Show the actual pause state and restart conditions."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}