# Subscription pause clarity survey

Clarify how a temporary subscription pause works.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which pause condition was unclear?

Answer: ____________________

## 2. What restart timing did you expect?

Answer: ____________________

## 3. What confirmation information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear pause condition identifies what subscribers cannot determine about the requested change. Explain actual renewal and pause rules without inventing billing effects.
2. Expected restart timing reveals whether the pause description separates duration, renewal and the next administrative action. Explain actual conditions and current references, without inventing retention or billing consequences from customer expectations.
3. Missing confirmation information identifies how subscribers need to distinguish a request from an active pause. State the verified status and applicable restart conditions.

Interpretation caution: Do not invent available subscription controls.


## Illustrative finding and follow-up

Observation: Customers confuse pause requests with confirmed pauses.

Action to test: Show the actual pause state and restart conditions.

Follow-up: After trying the change, repeat “Which pause condition was unclear?” with people who experienced it. Check whether they still describe the original issue: customers confuse pause requests with confirmed pauses. Compare explanations and sample context, rather than claiming the change caused an improvement.