# Support bot answer scope survey

Clarify automated answer boundaries.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What source did the answer cite?

Answer: ____________________

## 2. Which qualification was unclear?

Answer: ____________________

## 3. What human-help option was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for source visibility.
2. Look for qualification clarity.
3. Look for human route.

Interpretation caution: Do not rely on unverified automated advice.


## Illustrative finding and follow-up

Observation: Automated answers omit their source limitations.

Action to test: Display verified sources and support alternatives.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Automated answers omit their source limitations. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.