# Support call preparation survey

Improve support call instructions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What preparation did you expect?

Answer: ____________________

## 2. Which meeting detail was unclear?

Answer: ____________________

## 3. What fallback route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for preparation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for meeting clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for fallback. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: No recordings or credentials requested.