# Support call summary survey

Assess support summary usefulness.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What next action was agreed?

Answer: ____________________

## 2. Which responsibility was unclear?

Answer: ____________________

## 3. What review date was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for action recall. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for responsibility. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for review timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not share actual call content.