# Support case closure notice survey

Explain case closure messages.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did closed mean here?

Answer: ____________________

## 2. Which remaining action was unclear?

Answer: ____________________

## 3. What reopening route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for closure meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for remaining action. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reopening guidance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not infer actual resolution.