# Support chatbot handoff survey

Assess automated-to-human handoff.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What showed a human was joining?

Answer: ____________________

## 2. Which context was repeated?

Answer: ____________________

## 3. What waiting information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for handoff awareness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for repeated context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for waiting need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: No promise SurveyTeams offers support chatbots.