If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What detail did the request seek?
Which question was ambiguous?
What example would have helped?

Author notes / illustrative keys where applicable:
1. Read for requested detail. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for question clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for example need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.