# Support followup question survey

Improve support clarification requests.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What detail did the request seek?

Answer: ____________________

## 2. Which question was ambiguous?

Answer: ____________________

## 3. What example would have helped?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for requested detail.
2. Look for question clarity.
3. Look for example need.

Interpretation caution: Exclude actual case contents.


## Illustrative finding and follow-up

Observation: Requests combine unrelated questions.

Action to test: Separate requested details into clear prompts.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Requests combine unrelated questions. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.