{
  "title": "Support intake survey",
  "questions": [
    "Which detail was difficult to provide?",
    "What information did you repeat?",
    "What would simplify the request form?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers repeat information already in their request.",
    "Repeated details can locate a broken handoff between the initial form and later support conversations. Check which context was already available before adding fields; some repetition may serve legitimate verification.",
    "Locate an avoidable field, repeated entry or unclear instruction in the initial request form. Check the purpose of that requirement before simplifying it, while retaining necessary verification."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Avoid account secrets and identifiable support logs."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Pass intake context to the assigned responder."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}