{
  "title": "Support language clarity survey",
  "questions": [
    "Which phrase needed explanation?",
    "What example would make the instruction clearer?",
    "What should the responder explain differently?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: instructions use internal names for visible controls.",
    "Requested examples reveal the situations that abstract instructions fail to illustrate. Add a checked example for that situation and explain its limits; one preferred example will not suit every customer context.",
    "Turn the requested improvement into a testable next step. One illustrative action is: replace internal terms with customer-facing labels."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect language proficiency judgments."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Replace internal terms with customer-facing labels."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}