If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which phrase needed explanation? What example would make the instruction clearer? What should the responder explain differently? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: instructions use internal names for visible controls. 2. Requested examples reveal the situations that abstract instructions fail to illustrate. Add a checked example for that situation and explain its limits; one preferred example will not suit every customer context. 3. Turn the requested improvement into a testable next step. One illustrative action is: replace internal terms with customer-facing labels.