If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What timing did you understand?
Which service-hours detail was unclear?
What reference was missing?

Author notes / illustrative keys where applicable:
1. Read for timing interpretation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for service hours. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reference need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.