If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which category did you consider?
What definition was unclear?
What example would have helped?

Author notes / illustrative keys where applicable:
1. Read for category choice. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for definition clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for example need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.