If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What information did you repeat after transfer?
What changed about the next step?
What would improve the handoff?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers resend screenshots after an internal transfer.
2. A changed next step can reveal whether a transfer altered responsibility, requested information or required action. Compare those changes with the handoff message before assuming that all transfers create unnecessary repetition.
3. Turn the requested improvement into a testable next step. One illustrative action is: include relevant context in the handoff record.