# Support transfer survey

Reduce repeated explanations when cases move teams.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What information did you repeat after transfer?

Answer: ____________________

## 2. What changed about the next step?

Answer: ____________________

## 3. What would improve the handoff?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers resend screenshots after an internal transfer.
2. A changed next step can reveal whether a transfer altered responsibility, requested information or required action. Compare those changes with the handoff message before assuming that all transfers create unnecessary repetition.
3. Turn the requested improvement into a testable next step. One illustrative action is: include relevant context in the handoff record.

Interpretation caution: Exclude passwords and sensitive attachments.