# Support troubleshooting order survey

Clarify troubleshooting instructions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which step did you try first?

Answer: ____________________

## 2. What prerequisite was unclear?

Answer: ____________________

## 3. What stopping instruction was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for step order. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for prerequisite clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for stopping boundary. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not invent technical fixes.