{
  "title": "Missing survey answers and eligible denominators",
  "questions": [
    "What support interaction would you use when answering this question?",
    "What would you do if you had not had that interaction?",
    "Which part of the question makes an answer difficult to give?",
    "What wording would make the skip instruction easier to understand?"
  ],
  "question_notes": [
    "Establish the experience behind the answer without asking for private ticket details.",
    "Check whether not applicable is distinguishable from a skipped relevant question.",
    "Separate unclear recall from missing experience.",
    "Test a respondent-visible instruction rather than forcing a neutral rating."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short open text",
      "reason": "Establish the experience behind the answer without asking for private ticket details.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Optional short open text",
      "reason": "Check whether not applicable is distinguishable from a skipped relevant question.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Optional short open text",
      "reason": "Separate unclear recall from missing experience.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Optional short open text",
      "reason": "Test a respondent-visible instruction rather than forcing a neutral rating.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": {
    "send_when": "Pilot after a recent support interaction with exposed and unexposed volunteers; allow a skip at every prompt.",
    "decision_owner": "The questionnaire reviewer owns exposure wording; the analyst records the item disposition rule.",
    "followup": "Inspect item-level reasons for missingness separately from overall survey participation.",
    "response_handling": "Do not collect account credentials, ticket contents or private conversation extracts. Pilot participation and explanation of a skip remain optional."
  },
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}