If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What does agreeing with the clear-instructions statement mean to you? What does agreeing with the confusing-instructions statement mean to you? Which statement, if any, requires more effort to interpret? What experience are you using to interpret both statements? Author notes / illustrative keys where applicable: 1. Verify the favourable meaning of the positive item. 2. Verify the opposite direction rather than guessing from a numeric code. 3. Probe wording difficulty before recommending reverse-worded items. 4. Check that both interpretations refer to a comparable experience.