If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What expertise were you seeking?
Which role description was unclear?
What contact route was missing?

Author notes / illustrative keys where applicable:
1. Read for expertise intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for role clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.