If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which step did you rehearse? What exception was confusing? What reference was missing? Author notes / illustrative keys where applicable: 1. Read for practice step. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for exception clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for reference need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.