If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What waiting instruction did you see?
Which demo start detail was unclear?
What alternative viewing option was missing?

Author notes / illustrative keys where applicable:
1. Read for waiting clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for start context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for alternative. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.