If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which enrollment step was unclear? What approval did you need? What information should appear before booking? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: learners discover manager approval after choosing dates. 2. Required approval identifies a dependency separate from the enrollment interface itself. Clarify the actual authorization route and timing information, without implying that a submitted request or manager discussion guarantees admission. 3. Turn the requested improvement into a testable next step. One illustrative action is: show approval requirements before date selection.