If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What practice opportunity did you receive? What support did your manager provide? What would help use the learning? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: people return to work without time to practice. 2. Manager support identifies workplace conditions that help learners attempt a new task, such as time or an appropriate opportunity. Check those conditions separately from course quality; encouragement alone does not establish successful application. 3. Turn the requested improvement into a testable next step. One illustrative action is: agree a protected application task.