# Transit interchange survey

Improve connections between services.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which transfer point was confusing?

Answer: ____________________

## 2. How did you find onward departures?

Answer: ____________________

## 3. What connection information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for transfer location. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for departure discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for connection gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Separate navigation from service reliability.