If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which approval step was unclear?
What timing information was missing?
What escalation route did you understand?

Author notes / illustrative keys where applicable:
1. Read for process clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for escalation route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.